Effective Date: 17-06-2026
At RushFirmShop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process subject to the terms below.
1. Return Eligibility
You may request a return if:
- The item received is damaged, defective, or incorrect.
- The item is unused, unwashed, and in its original condition.
- All original tags, labels, and packaging are intact.
- The return request is initiated within 7 days of delivery.
Items that show signs of use, alteration, or damage caused by the customer may not be eligible for return.
2. Non-Returnable Items
The following items cannot be returned unless they are defective or incorrectly delivered:
- Innerwear and intimate apparel
- Customized or personalized products
- Gift cards or promotional items
- Products marked as Final Sale or Non-Returnable
3. How to Request a Return
To initiate a return:
- Contact our customer support team within 7 days of receiving your order.
- Provide your order number and the reason for the return.
- If applicable, share clear photos of the product and packaging.
- Once approved, follow the return instructions provided by our support team.
4. Return Shipping
- If the return is due to our error (wrong, damaged, or defective item), RushFirmShop may cover the return shipping costs.
- For returns due to a change of mind or incorrect size selection, the customer may be responsible for return shipping charges.
5. Refund Process
After we receive and inspect the returned product:
- Approved refunds will be processed to the original payment method.
- Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.
- Shipping charges (if any) are generally non-refundable unless the return is due to our error.
6. Exchange Policy
We may offer exchanges for eligible products, subject to stock availability. If the requested replacement is unavailable, you may choose a refund or store credit, where applicable.
7. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product:
- Notify us within 48 hours of delivery.
- Include your order details and photos of the issue.
- We will review the request and arrange a replacement or refund if approved.
8. Order Cancellation
- Orders may be cancelled before they are shipped.
- Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the return process after delivery.
9. Refund Exceptions
Refunds may be declined if:
- The returned product does not meet the eligibility requirements.
- The item is missing original tags or packaging.
- The product has been used, washed, altered, or damaged after delivery.
10. Contact Us
For return or refund assistance, please contact us:
RushFirmShop
Email: care@rushfirmshop.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Thank you for shopping with RushFirmShop. We appreciate your trust and strive to make every shopping experience smooth and enjoyable.