At RusFirmShop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.

Return Eligibility

Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it. The product must also be in its original packaging with all tags and labels intact.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used, washed, or damaged by the customer

  • Products without original tags or packaging

  • Final sale or clearance items (if applicable)

Return Process

To initiate a return, please contact our support team through our website with your order number and reason for return. Once your request is approved, we will provide instructions for returning the item.

Refund Process

After we receive and inspect the returned product, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed and the amount will be credited to your original payment method within 5–7 business days.

Exchange Policy

If you receive a defective, damaged, or incorrect item, you may request a replacement or exchange. Please contact us as soon as possible after receiving the product so we can resolve the issue quickly.

Shipping Costs for Returns

Customers may be responsible for return shipping costs unless the item received is defective or incorrect.

Late or Missing Refunds

If you have not received your refund within the expected time, please check with your bank or payment provider first. If the issue still persists, contact our support team for assistance.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us through our website.